Cabin Service Training
Professionalism in Cabin Service Training is generally demonstrated through a positive approach and attitude, a pleasant demeanour and a thorough knowledge of the service items and routines.
These ingredients, coupled with a service-oriented communication style that demonstrates the positive attitude, will ensure an all-round positive travel experience for your passengers.
Without rules there are no standards – without standards there will be no goals.
Service Manuals are an important guideline for employees listing regulations from
A as is attitude,
B as in boarding, to
D as dress code and
Z as in (lemon) zest.
Aside from these facts, the service manual is an important parameter
that visualizes a company’s philosophy and, in turn, enabling each employee to become the brand ambassador of their company.